F. Y. I.

On this page I hope to provide you with some helpful information: something that you might not have realized.

Topics:
In Memoriam
I Find It Shameful
Free Credit Reports
Privacy Policies
Online Travel Arrangements
Quote
Twelve Tribes of Israel
New Computer
New Disk Drive
Cookies
Response
Security Data Breaches
Publisher Could Not Be Verified
TCP Receive Window
Google Voice Problems
Turbo Tax Problems
Anti-Virus Problems
Google Chrome
Remote Desktop Wallpaper

In Memoriam



In November, 2001 a long time friend of mine passed away. Among other things, she was an independent writer at a number of online publications. The main one was Women's Village, where she was a Contributing Editor, and they have had a page with a link to a memorial they wrote about her, as well as links to the last articles she wrote for them. You can read about Deborah Prussel and her articles at Women's Village. You may also search the web for her name, she is the only Deborah Prussel on it.

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I Find It Shameful



Orianna Fallaci, a famed Italian journalist, interviewer, and author, has written a powerful essay that condemns Europe (and the world) for how they are treating Israel. The English translation could be titled "I Find It Shameful". It is well worth a read by everyone. The main point about her writing this, for me, is that she was a liberal who favored the Palestinian cause; but at least after 9/11, she has realized what the Islamic world is attempting to do. I have found the unofficial English translation at many web sites. Rather than repeat it here, I have provided a link to one of these pages: I Find It Shameful. You can get a bio here of Orianna Fallaci.

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Free Credit Reports



Everyone in the nation can now get free credit reports once a year. There are 3 ways that you can order them: online, phone, and mail. If you do it online, your report is supplied online. You have to print it for a hard copy. If you order by mail, you apparently need a form that you get online. By phone, you request it from an automated service, no human, but you'll get it in the mail.

The web site is at Annual Credit Report
The phone number is 1-877-322-8228.
By mail:
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

The web site provides you with the following information:
You are entitled to receive one free credit file disclosure every 12 months from each of the nationwide consumer credit reporting companies through the Central Source. It is entirely your choice whether you order all three credit file disclosures at the same time or order one now and others later. The advantage of ordering all three at the same time is that you can compare them. (However, you will not be eligible for another free credit file disclosure from the Central Source for 12 months.) On the other hand, the advantage of ordering one now and others later (for example, one credit file disclosure every four months) is that you can keep track of any changes or new information that may appear on your credit file disclosure. Remember, you are entitled to receive one free credit file disclosure through the Central Source every 12 months from each of the nationwide consumer credit reporting companies – Equifax, Experian and TransUnion – so if you order from only one company today you can still order from the other two companies at a later date.

Do NOT use another site for your free credit report. If you read other sites carefully, even though they might use the word 'free', they are NOT.

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Opt Out



These credit bureaus also sell your name to banks, etc. so thay can mail you advertising. To have your name and address removed from all mailing lists offered by the main consumer credit reporting agencies: Trans Union, Experian, Equifax and Innovis, call 888-5OPTOUT (888-567-8688).

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Privacy Policies



This is not about my privacy policies, as I do not gather any personal information. I am sure you have been swamped with privacy statements from every credit card and financial institution you deal with. Probably from some that you didn't even remember.
They tell you how they share everything they know about you, and how you can tell them to stop sharing some of it. All the information has already been shared, so I don't know how much good it does to opt-out. It will also take several months for them to stop sharing, even if you ask them to opt-out.
But from what can you opt-out? Not all are the same. Some don't even let you opt out of anything. Most do not let you opt out of sharing data about you with their affiliates. What they let you opt out of is the sharing of non-public information with unaffiliated third parties. Some even state that you can opt-out of sharing information except for that which is permitted by law. If not permitted by law, why are they sharing it? Some do let you opt out of information sharing within their family of companies.
But they all should be like The Vanguard Group. They only share with third parties information needed to provide a service you have requested. Within the company, information is shared to let you know of other services they offer.

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Online Travel Arrangements



I recently made flight, car rental, and hotel arrangements by searching online. The main piece of information coming from this search was to try to find the airline's, car rental agent's, or hotel's own site after checking other methods. It adds time, but can give better results. It is easy to find the site of an airline or car rental company, but is usually not simple to find the one of a hotel. This is because there are so many web sites trying to sell hotel arrangements. You can still call the actual company if you have any questions.

For airline arrangements it is good to start with a site like Travelocity or Orbitz to determine what is available and get their prices. Then go to the airline you've chosen and check it. It is usually cheaper, except in maybe some last minute deals, and you can probably even call the airline to get the same rate. Airlines are now charging fees to 3rd party online bookers. Also note that airlines are constantly changing prices of flights, so that they can be different even on same day and time. I found one day the 12 PM and 2PM flights were the same price, next day they were different, and next day they switched prices.

Car rental can be like the airlines. Instead of a site like Travelocity I started with AARP and AAA sites. I would follow the links to the car rental sites. This method gives you the discount codes and sets up the discount when you reach the car rental site. Thus there is actually no reason to go directly to the car rental site unless you have no discount site to start from.

Hotels are the most difficult and time consuming. No matter which site you use there are still more hotels/motels that might interest you more. I knew of a particular motel in a city, but it wasn't listed when I checked that chain via AAA, AARP, Travelocity, or other sites. I searched for that chain's name and got to their website and found the hotel. Many places charge more than others. I saw $90 and $55 for the same room via different sites. So, after you see a hotel you might like, try to find a website from the chain or specific hotel. See what prices they show. Usually, you need to do this anyway if you want to get the phone number of the hotel. Of course you can use a site like Switchboard to get the phone number once you have the address, but that won't be a toll-free number.

I think it is usually good to call the actual place a few days later to confirm that they have your reservations. This is for airlines, car rental, and hotels.

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Quote





If the Arabs laid down their weapons today, there would be no more violence. If the Israelis laid down their weapons today, there would be no more Israel.

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Twelve Tribes of Israel





The 12 tribes of Israel is really a puzzlement. It seems that most knowledgeable people, including rabbis, probably are a little confused, without knowing it. Well, the Bible does refer to the 12 tribes. The common statement is that the 12 sons of Jacob are the 12 tribes. But lets look a little deeper.
Jacob's 12 sons are Reuben, Simeon, Levi, Judah, Issachar, Zebulun, Dan, Naphtali, Gad, Asher, Joseph, and Benjamin. But there are three ways in which we can define what the 12 tribes are: the sons, the families or clans of these sons, and the territories that each family obtained. Now comes the confusion. What is the definition of the tribes? All 3 are used.
Joseph's children Manasseh and Ephraim, each got a territory for their clan. That makes 13 territories and 13 clans, since Joseph's family became 2 families and territories.
Levi's family did not get a territory. That may bring it back to 12 (which is how some define it), except, that the Levites were spread out over all the territories as the priestly clan. Thus, even though there was no territory for the Levi clan, they were still a clan.
In conclusion, we have 12 sons, 12 territories, and 13 clans. How many tribes? Are we going to say the Levites are not a tribe? Actually, they were not included in the census since because of their sacred duties.
One further note, the Dan tribe moved from their territory to an area much further to the north. Maps show their original area, but they later lived in a different area. Do we now have 13 territories (2 for Dan)?

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New Computer





July 25, 2006

Well, I've gone and done it. I've been a hold out. I've gotten along with Windows 95a since 1996. It was a great system, a Gateway P-166 with 2.1 GB. It still works fine. I've only had to replace the floppy drive and the CD drive. I also had upgraded its RAM to the max 128KB. I'm told that when I found software to be able to burn CD (music and data) on a W95a system, that was not common. There seems to be only one type of printer left that handles a parallel port.

Yeah, I've caved in. I bought an upgraded Dell E510: 1 GB RAM, 250 GB disk. I called one night and it was shipped by noon the next day. I then ordered DSL. We'll see how this goes.

Going to DSL, I'm also switching ISPs. My old ISP charges too much for DSL, and they just dropped their 800 number. All those newsletters and sites I'm registered at, where I'll have to change my e-mail address. I have no idea who they all are. Then, of course, is notifying those people who e-mail me. At least I'll have a few weeks left on my last quarterly payment at my old ISP. Plus, I'll have to move this website, and set up automatic forwarding for the remainder of my time. Hopefully, Google will find me soon. And I try to spend very little time at the computer. That's what will make it even harder.

Why have I waited so long, skipping W98 and all those years of XP? If it ain't broke, why fix it. I always found ways around things to do what I want. That in itself is a challenge. I don't like all these constant changes forcing people to keep buying, so I just refuse to go along with it. I don't want to start over so often learning a new system; it slows down my productivity. And then, viruses go after XP, not W95.

Why have I finally given in, when I may have even a few more years on my old computer? First, I want to have a good computer to take my data and programs from, even though I have backup. I prefer being able to use a proven and relatively stable XP rather than getting caught with an unproven and unstable Vista. Some things might interest me that I can't do on my W95 over dial-up, so I might as well take advantage of them. I've listened to podcasts, but it's a tough thing to do over dial-up. Some websites that I make strong use of are changing in ways that I might be locked out without current software. I've been able to handle it so far, but maybe not soon. I have liked the challenge to show I can still do it on W95.

July 26, 2006

I ordered DSL from Verizon. The information on their website tells you that you need DSL filters on your phone lines that are included in a kit they send, and they show how to install them. It says that you need them for wall mount phones also, but that you have to purchase them at your local computer store. Elsewhere, Verizon says that you can't go out and buy the DSL filters, they won't be compatible, use theirs. So, I call a Verizon DSL rep, who says she will send me the wall mount filter. This is great. A few minutes later, less than 24 hours after I placed my order, the installation kit arrives. It includes the wall mount filter. I guess they have to update their website. I understand they used to require you to get it on your own. I called to cancel the sending of the new filter, 20 minutes after the order was placed, and was told it was too late to stop the order. Boy, are they fast, too.

If you get DSL and you have a meter that is read over your phone lines, you need to take care of that. It is mentioned in the details on the Verizon site. The Verizon rep I spoke to knew nothing about it. I called my water utility, who reads the meters by phone. They said they'd send someone to replace the equipment they use. That will be done tomorrow. Fast.

July 27, 2006

The PC arrived today, via UPS. It took about 40 minutes to make room, slowly unpack, and put it together. It took about 20 more minutes to initialize the system, deleting some of the crap that I don't want (AOL and Trial programs), initialize the internet interface, and get online. I found that even though the system did not include security software, they had put McAfee on the system anyway. I guess I can use it until I get up-to-date with the free security programs that I use. I got 15 months, I guess, if McAfee is not too annoying.

Now comes the long process of installing the software I will be using from my old PC, going through the new software, and seeing how new versions of programs handle the data files from old versions, considering that the old versions are 10 years old.

A week later I got my notice that Verizon has my DSL line ready. First thing I notice is that the speed of my 56Kbps dial-up connection is up to 50Kbps. Thus, preparing my line for DSL has also improved it. Anyway, it was not time to connect the DSL modem and run the installation CD. Running the installation CD did not go well. I got script errors (on a flash.Play statement), and eventually the instructions stopped on an incomplete screen. This was still in the initial instructions to install the DSL filters. What I needed was the ending part, to make system changes, install any software and program the modem. I saw that if I said I already had DSL, any early question, then the installation procedure would skip to the final part, which is what I wanted, almost. I still would have to have an account setup. It seemed the only way to set up the account was with the CD. I took the CD to another PC (even without DSL on it), and stepped through it until I set up the account. Then I went back to my PC, could enter my account ID and password, and I was on my way. Now it worked smoothly.

As a backup, I had chatted with a Verizon rep online, who gave me the manual steps to program my DSL modem, just in case the CD did not work. I didn't need them, but it was good to have.

Well, I've had my system now for almost a year. Most things went pretty smooth after the initial traumas. Six months later I had a problem with my mouse. It would double click when I only single clicked. I contacted Dell and they sent me a new mouse. Then, with 3 weeks left on my one year warranty, it seemed that the system died. I had turned the power off, and a little later when I turned it on, all I got was the power light blinking. I contacted Dell, and they had me disconnect all the peripherals and reboot. The system came to life. After a number of tests that I had made, turning the power off for 15 minutes or more, and removing or adding USB cables, I discovered that it was my speakers. These speakers, Dell A225, use the USB port for power. Apparently, in an unusual situation, they were drawing too much power. This put the PC into standby rather than coming up. If there speakers were connected with only the mouse and keyboard, it still went into standby, but pushing the power button again would bring it up. With more USB devices attached, it stayed in standby. After Dell verified my claims by taking me through various tests over the phone, they said they'd send me new speakers. It only took about 30 minutes on the first call, and an hour on the second call. There were only seconds of wait time before a technician answered. I had e-mailed them the results of my tests between calls so that they would know my conclusion and how I came to it.

A little bit about the method I used to determine it was the speakers. The speakers were the main culprit because I was told they draw the most power of the devices attached: mouse, keyboard, printer, and floppy drive. The determining tests for me were that I connected the mouse and keyboard and the system came up. I added the speakers, and it caused a partial problem: it went into standby (power light blinking green), but came up when I pushed power button again. I then tried all devices except speakers and it came up. Then, added the speakers, and it would not come up (just stayed in standby).

The new speakers arrived in 2 days, but unfortunately, they did not change anything. It's a minor problem, since I rarely shut down the system. And if I do, all I have to do is disconnect the cable, which I now connect in the front of PC, before turning the power back on.

Well, things soon deteriorated further. A few days later it took 10 to 15 seconds of holding the power button to start the PC. Otherwise the button would just blink amber. This means there is power, but power is not on. Dell had me disconnecting internal cables and the CMOS battery to see what happens in order to determine what part is not working properly: power button, power supply, or motherboard. No conclusion, so they will send a technician to install all 3 new parts. Ten days left on my warranty. Three days later the technician called early in morning and scheduled a time for later in the day. He arrived as scheduled, and it took 45 minutes.

No conclusion as to which part, but we know that power supplies used are not as good as they used to be, even though you can buy a better one. The annoyances with this is that the parts are not new, but refurbished, and there is no additional warranty on the parts.

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New New Disk Drive





Feb 27, 2010

My disk drive has been clicking for awhile. This generally means that the disk is going bad. It clicks when it cannot find what it is looking for. The worst time was on power up. It would click like crazy and be a very slow startup. I'd have to restart the system for it to come up properly.

I finally got a new disk drive. I decided on a slightly larger Seagate. With Seagate I also can use their downloadable Disk Wizard, which is Acronis True Image.

Instructions say you need to screw the disk in, but with my Dell that is not the case. It has a bracket that is removed from the slot. The disk drive is inserted in the bracket, and the bracket is slid back into place. An extension of the power cable exists for the second drive. I only needed to obtain a S.A.T.A. cable. A 19" cable worked. The other end is plugged in to the connector next to the main drive. Main and secondary are determined by which connector is used.

Once connected, I closed the case and restarted the system. The drive was not recognized. I restarted and entered Setup (BIOS/CMOS) and found that I had to enable the second drive. After a restart, the system said it recongnized new hardware, but no new drive letter appeared. Using the Disc Wizard (which only works if it finds a Seagate drive), I added a drive, specifying a single partition. The new disc drive now had a drive letter assigned. I then used the Disc Wizard to clone my main disc drive to the new one. It said there would be 5 steps, but it only carried out the first 2. The steps were to clean the disc of data, copy a FAT16 area (the System Volume Information), the NTFS partition (my main drive files), another FAT, and the MBR (master boot record). It took about a minute, said it was done, and all I had was The System Volume Information. The way the copy is done, is that it restarts the system and brings up just the Wizard to do the copy. When it is done, it shuts down the system so you can reconfigure your cables, if you want to.

I researched on the internet, and found that Acronis said that if I have a USB external drive connected, the copy will not work. I had to disconnect my USB external backup drive. Lo and Behold, a new attempt at using the Disc Wizard worked completely. It took less than an hour to do the actual cloning. I switched the cable connections between the 2 drives so that my new disc drive would be the primary and brought up my system. YAY!!! I've got my complete system now on my new disc drive.

When I disconnected my old drive and brought the system up, it would not come up. It said my second drive (the original one) was missing. I went back into Setup and disabled Drive 1 (drive 0 is the main drive) and restarted. So remember to do that too.



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Cookies





Cookies have a bad reputation. But, mostly, they are good for you. I'm talking about the cookies on your PC. Browsers have options to challenge every cookie. I can't imagine anyone using that, except to see how frequently cookies arrive. To deny all cookies, will kill your ability to surf, so that's crazy too. Some people wipe out their cookies regularly, and maybe saving a few of them. It's too much to come up with a list, and maintain it, of all the cookies I'd keep. Since many cookies are desirable, and most are meaningless, I even copy them to new versions of my browser, or to a new system.
But, there are cookies you don't want to keep around. These are third party cookies. That is, cookies that don't deal directly with the site you are at, but are from sites that they use; mostly for advertising purposes. I had set Opera, my browser, to only accept third party cookies only if they are set to the server itself. Thus, I wouldn't have cookies on my system that can track me across websites. But, more and more sites use third party software, that save the cookies under their own server, in order to let you log onto the site. They are also used by sites, like Yahoo, when you want to control any of your settings. Thus, it becomes desirable to accept all cookies. So I go through, occasionally, and delete some cookies. Which ones? Here is my list:

1. Almost anything that starts with or says 'ad' or 'ads' or 'advertising' or in some other way says 'ad'. This means that 'adweb' is to be deleted, but 'adobe' is OK.
2. Almost anything that includes the word 'click', like 'fastclick' and 'doubleclick'.
3. Anything that has an IP address in its name. That is, numbers, rather than just a site name. The IP address can be the whole name, or added to the name of the site it services. In either case, get rid of it. If they use an IP address, they are hiding recognition.
4. 2o7 (used with many common sites)
5. abmr
6. apmebf
7. atdmt
8. atwola
9. bfast
10. bravenet
11. casalemedia
12. chtah
13. edge.ru4
14. hitbox
15. revsci
16, scorecardresearch
17. tacoda
18. trafficmp
19. tribalfusion
20. voicefive
21. zedo

This isn't hard to do since programs that let you delete cookies should display them alphabetically. If not, try another one. Anti-spyware programs will find these if you use Internet Explorer. There are many, many more, but these are the ones that I get. If you want a program to see and delete the cookies in Internet Explorer, then see my Tools page.

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Response





I received one e-mail from a visitor to my site who said:
'If you were really interested in eradicating terrorism, you would remove the Israeli flag from your website. Many of us find it offensive flying alongside of the American flag. And , in my opinion, Israelis are the major terrorists in the world'

Of course he wrote it anonymously, via an anonymous e-mail address, so that I could not answer directly. So I respond here, coward. If you love the United States, and are against terrorism, how can you favor what the Palestinians do in response to being offered their own state? Palestinians who want peace are afraid of speaking because they will be killed by the terroristic Palestinians. And of course the same goes many times over for Islamists around the world. Even in the US, they want it to be under Sharia rule. As to Israel being terrorists, you are completely blind as to what is going on. You are the type who would believe that the US government was behind 9/11 and not some Muslims. Israel is no different than the US, except that it lives in the middle of an Arab world that denies them the right to exist. Most of these Arab countries don't allow any other religion to be practiced in their countries and don't want them in the Middle East. Israel does not go around attacking other countries, they only try to stop others from attacking them. For you, and your ilk, Israel either needs to disappear or they need to let others kill them. Israel was attacked by the Arabs before 1967 because they exist in the Middle East. It is not because of their controlling land they won from Jordan and Syria in 1967. They took no land from the Palestinians, because the Palestinians did not control the land. They may have lived on the land, but it was never theirs.

And while I am here, let me respond to this talk of peace talks. How can Israel have peace talks with the Palestinians. The majority of Palestinians don't want peace with Israel. They teach their children to kill Jewish Israelis. They cheer when Jewish Israelis are killed. They want to control the entire area and kill or expel the Jews. There are no Palestinian leaders who want peace. Peace talks is only one means in their battle to take the land from the Jews. They were given Gaza, and they use it as a means to attack Israel, rather than try to make a country. They make up history and killings by the Jews to try to get the world on their side. Look at the Jenin hoax, look at the Al Dura hoax. I'm sure there are some good Palestinians, some who want peace, some who are fed up with their leadership, but they are a small minority, and they do not lead the people. All the westerners who back peace talks are blind to the real situation. They ignore it, hoping that an agreement would change the Palestinian desire, rather than increase their hope to destroy Israel.

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Security Data Breaches





Security breaches are constantly occurring. Companies, schools, and governments are so lax in securing our data. A lot happens because they keep data on laptops, which get stolen. Anything secure should never be put on a laptop by such entities. This website provides a chronology of all these data breaches. It's scary to know how much this happens.

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Publisher Could Not Be Verified





After IE 7 was installed on my computer I started receiving a warning 'Publisher Could Not Be Verified' when trying to run a program that was on another system on a local network - intranet. I did some research on the internet and came up with several ways that were supposed to fix the problem, but did not.

One was to use a Windows supplied program gpedit.msc. This is not on my PC, which runs Windows XP SP2. This might work, but I could not use it. I believe it might be for XP Pro, not XP Home.

Another method was in Internet Explorer go to Tools - Internet Options - Security - Local Intranet zone. Then click the sites button and then Advanced. Add the name of the server where the application is located, something like \\server. I tried this, but it did not work, even though I must admit, I may have entered the wrong name or it may have been on the wrong computer.

Another popular answer was in Internet Explorer to go to Tools - Internet Options - Advanced. Scroll down to Browsing and to have 'Disable Script Debugging' checked and 'Display a script notification about every script error' unchecked. Everyone who got this answer already had the settings this way - it's the default. Same for me.

Solution I Found: In Internet Explorer go to Tools - Internet Options - Security - Local Intranet zone. Then click the sites button. You will find 'Automatically detect intranet network' checked. Uncheck it.

You may wonder why it involves Internet Explorer if you don't use it. A number of programs, etc. use software associated with Internet Explorer to handle security.



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TCP Receive Window





When watching You Tube, some videos play fine while others have many pauses, especially during the early part of the video. The problem has nothing to do with my download speed, even though it might only be relevant to DSL. Some places on the internet you'll find advice like using the SpeedBit Video Accelerator, or to use programs like CableNut or TCP Optimizer to optimize TCP.

I used Ethereal (Wireshark) to study what is happening. This program provides a trace of the internet communications. In this communication, my PC is called the 'client', and I get the video from a 'server'. The client receives frames and acknowledges them, allowing more frames to be sent to it. There are sequence numbers within the frames. Basically I'd receeive 2 frames and then acknowledge them both. But occasionally there'd be some missing frames, as seen by skipped sequence numbers. In an acknowledge, the client would also inform the server that these frames are missing. The server would then go back and retransmit the missing frames. The acknowledge continues to indicate the missing frames until all of them are finally received.

Why would there be missing frames? This cannot be known. It's definitely not the fault of the client. It could be the server or any node in between the server and the client.

The missing frames are not the problem, directly, because they are discovered quickly, and they are retransmitted by the server. The problem is that the server slows down its transmissions when sending retransmissions. It does not send them as frequently. This causes the pauses in the video. It slows down because it assumes the traffic is heavy and thus they get lost. If every server is slowing down retransmissions, I guess the nodes will be able to keep up with the less traffic and not drop frames.

My goal is to stop the server from sending these frames that get lost, so that it won't have to send the less frequent retransmissions. Windows XP default setting for TCP does not set the Receive Window. This window is used by the client to tell the server how many bytes it should send without being acknowledged. In DSL, which uses PPPoE, the maximum frame is 1500 bytes, which comes to 1492 bytes of TCP (the MTU). I determined from the Ethereal trace that each frame did have 1492 bytes and there were generally 2 frames sent by the server before the client (my PC) sent an acknowledgment. It also had a Receive Window of 65535. I decided to set the Receive Window to 3000 (for 2 frames).

I used TCP Optimizer to set the Receive Window. Under General Settings, near the bottom are 3 option. Choose 'Custom Settings'. This will allow you to change certain settings while using your current settings for everything else. I changed 'TCP Receive Window' to 3000. I also checked on PPPoE, even though that probably wasn't necessary. Then I clicked 'Apply Changes' and restart the system (needed to let the changes be used). Using TCP Optimizer lets the program set all the settings in the registry that are needed for the Receive Window change. The resultant Ethereal trace showed the Receive Window was greater than 3000, so I guess it is adjusted to a more usable value.

I didn't use 'Optimal Settings' in TCP Optimizer because it makes changes that are unneeded, and might be bad for my system. I tried it, and it sets a huge Receive Window, even larger than the default.

By the way, my change made a world of difference!!

UPDATE: Well, at some point I found things slowed down again with You Tube. I determined that the server only prepared enough blocks to send based on my receive window. Thus, every other set of 2 frames, the server took longer to send the next frames because they weren't ready to be sent. Since I no longer had errors on the line, causing retransmissions, this delay by the server was significant. So I restored the settings back to the default settings and now things worked well again. Crazy!!

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Google Voice Problem





At the end of August 2010, Google made their phone chat free to any phone in the US. I started using it. Then I obtained a Google Voice phone number so that if someone saw the number on their Caller ID, it would be me and not Google in California. I set up my home phone as the forwarding number so that if they called back the number, it would be forwarded to my home phone.
Prior to setting up a forwarding number, I was able to call my home phone from Google Voice. But once it became my forwarding number, calling my home phone from Google Voice would never ring the phone and Google Voice showed me an error code. And apparently this caused my home phone to be busy to anyone calling it. I could make phone calls from my home phone, but it was always busy. In other words, Google had my home phone number tied up.
I resolved it by calling my Google Voice phone number. Google forwarded the call to my home phone and it rang. After hanging up that call, Google released my home phone and now it could be called directly again.

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Turbo Tax Problems





I did my taxes in 2011 with both TaxAct Deluxe and TurboTax Deluxe. Here are some problems with TurboTax besides it being so slow to load and being so large.

1. The date problem. This may be a problem with just Windows XP. TurboTax only accepts the date in the mm/dd/yyyy format. But, even though you enter the date in that format it still rejects it. This did not occur in previous years. You need to change the Windows setting for your date format. Go to the Regional and Language options in the Control Panel. Click on Customize in the Regional Options tab. On the Date tab change the 'short date format'.

2. If you download financial data and you have US obligations for some mutual fund dividends or municipal bond fund dividends, it is a good chance that your financial institution has not separated these funds into 2 parts. The parts of the investments may be exempt for your state taxes and they have to be reported properly to get the state taxes right. So don't just accept the download, you have to adjust it. This may also apply to a fund sale that has short-term and long-term parts. This would apply to TaxAct also if you used their support for financial download, but that is handled differently, and I didn't use it.

3. TurboTax uses some 'unknown' worksheet for state tax refunds. This worksheet is not in the 1040 instructions and it allocates only part of your refund towards income and deductions. The worksheet has a box that allows you to tell TurboTax not to use it. Using the worksheet will cost you money.

4. When you enter your medical expenses for federal taxes, it does not save it for the state taxes. It might not be deductible for your federal taxes, but it might be deductible for your state. You have to re-enter it for the state. These tax programs are not supposed to work that way. You should only have to enter it once.

5. My state has 3 small wage taxes besides for the state income tax. One was new last year, but had to be treated as an 'other tax' then. So this is the first year it is known by the tax programs. TurboTax has 3 columns for entering these taxes: abbreviation, amount, and full name (or classification as TurboTax calls it). I entered the new tax in columns 1 and 2, and the 3rd column I left blank. TurboTax did not include that tax in deductions. I discovered that because its total deductions were different from TaxAct. The TurboTax error check did show it was not included. When I went back to that entry I found the 3rd column now said 'not classified'. I also found that the 3rd column had a drop down menu of classifications to choose from. After correcting that, I later found that the classifications for the first 2 taxes disappeared. After entering them again, they stayed. They were originally there due to importing last year's taxes.

6. This disappearance of something entered is another plague I found in TurboTax. When I entered a investment for dividends, later I found that it disappeared. After re-entering it, it stayed. This happened a lot last year, but only a little this year, maybe because most of the investments were imported from last year.

In conclusion, TurboTax had a number of problems, all correctable, so be careful if you use it. I didn't have any with TaxAct. In the reviews I've read TaxAct is finally getting rated highly, and TurboTax now includes its files as ones it will import from last year. but I think that reviewers of TurboTax should be more rigorous in their use of TurboTax so that they can find and report these problems. None I saw even reported the date problem, just users.

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Anti-Virus Problems





I had used Avast Free Anti-Virus for many years. A couple of times a new update caused serious problems, but I overcame them. The last time a new update did this I decided not to chase it and try another AV. AVG would not load because I used Online Armor as my firewall. It wanted me to remove Online Armor first. Avira AntiVir would not install with XP SP2. It required SP3 with XP. Same with Microsoft Security Essentials. I don't want an Anti-Virus that works in the cloud, and that's Panda. Besides, even though it is supposed to provide good security, I read that it slows down your system.

So I tried Comodo. I disabled all the features I did not want. I tried it for several weeks, even putting up with the annoyance in how it would continue to find certain files as viruses and not remember them when I put them in the exclusion list. But it slowed down my night-time backups so that a full image backup would still be running in the morning.

So I gave PC Tools a try. After allowing it to do the quick and full scan, I got rid of doing those scans. The quick scan would find cookies, and just cookies, and that was annoying. The full scan took too long and would find files as viruses that were OK. My system is clean, and scans are unnecessary as long as the AV runs real-time. After an update I found that it interfered with the Opera browser accessing e-mail. Requests for more mail stopped. I'd disable PC Tools for 15 minutes whenever I requested e-mail. Then, a new update of PC Tools caused everything to run excruciatingly slow. Good-bye PC Tools.

Now What!!??

I found a free anti-virus called FortiClient. It's supposed to be pretty good and light on slowing down the system. When I tried to start its real-time protection it said that Windows Security had an active real-time anti-virus program already. Windows Security didn't show that, but FortiClient would not start its real-time protection. I stopped the Windows Management Instrumentation (WMI) service, deleted the WBEM\Repository folder in Windows\System32, and then re-started WMI. Then I was able to start FortiClient real-time protection. I then had to restart my PC. After restart, the Repository folder was rebuilt, and Windows Security indicated that FortiClient was my real-time anti-virus program. FortiClient didn't like four exe files, so I added them to its exclusion list, and then it didn't squawk anymore.

Well, after all that work to get FortiClient to have real-time protection I had to disable it. It caused a long delay in starting my e-mail client. I guess it was scanning all the old e-mails, even though it did not show heavy CPU usage.

About deleting the Repository folder: there's a side effect. WMI provides the time since startup, and that is lost. You can still get it with a routine from Microsoft called uptime.exe. I found that to fix WMI run these 2 commands:
WINMGMT.EXE /CLEARADAP
WINMGMT.EXE /RESYNCPERF

My next step was to upgrade to XP SP3. First, I did it at work, where I had the support of our company guru. It was a simple procedure, involving just one trick. The install operation nicely said what it was doing. But its final stage, continued for close to 2 hours with a lot of disk action. My guru felt this was unnecessary and too long. The update involved 3 processes. I killed them in the order in which they were started and then restarted the system. Lots of new security updates among others were then done. After a couple of days of no problems I then did the update at home. That allowed me to install Avira as my anti-virus. It found 5 false positives which I added to its 2 exclusion lists. The only annoying thing after that was its occasional ads to upgrade. These usually occur overnight, so its no problem: I have to close my backup log in the morning, so the ad is just another thing to close.

After a couple of months with Avira, I noticed that Avira had stopped updating its virus files 2 weeks before. It continued to get errors whenever and whatever I tried. Well, Avast had been through a couple of updates, and was now on version 8. I removed Avira and went back to Avast. It's now 8 months since I removed Avast. The only problem was that after the install it wouldn't register nor start working. It did not indicate the system needed a restart, but it did. And whether it needed it or not, before the restart, I played with the WMI service as I described earlier. After the system restart all was well.

A half-year after I returned to Avast my backups would no longer complete. I'd get a timeout. There seemed to be two problems. One was that my external disk drive seemed to have a stiction problem, so I replaced it. The new one had the same problem, but it was not stiction. With Avast disabled, it worked fine. There was a new Avast version out, so I updated. My system would not restart after the update. I went into Safe Mode and wiped out Avast. That was its last chance. Without it, programs start so much faster. While deciding on my next anti-virus, I'm running Hazard Shield in real-time.

Eventually I retried a newer version of Avast and have been using it ever since.

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Google Chrome





In 2015, Google Chrome started having problems when the browser is opened. It took a long time before it would open the first tab(s) with whatever web page(s) was(were) supposed to be there. I tried clearing history and cache and had hardware accelerated disabled. I disabled all plugins. I had no extensions. It still had same problem. Usually it would display the page unresponsive pop-up, asking if it should wait for or kill the pages.

Since Chrome had recently been updated, I thought I'd find an older version and install it. Every website that lists older versions now links to Google for the download. Thus you can only download the current version. Well, I have 8 weeks of backup images. I extracted the Chrome folders in Program Files and for the profile of the 2 previous versions. The most recent previous version (the same high level version number as the current version) had the same problem. The older version would not open any web page other than the Google home page (without the delay problem). When I tried a search and clicked on a link, it would open that page and then jump back to the Google page. I'd say, Google was preventing me from using an older version.

I returned to the current version. I found out how to disable the page unresponsive pop-up. Add -disable-hang-monitor after the call to start chrome by right-clicking chrome and selecting properties. But I still have a long wait for the initial web page to open, even if it is just the Google page. It seems to be that Google is not requesting the page for a long time. This happens even if I disable my anti-virus, and it only happens with the Chrome browser, no other browsers.

Well, thanks to zenverse.net, that pointed out that the DNS Pre-Fetching Feature is the actual cause. I unchecked "Predict network actions to improve page load performance" under Chrome's Privacy settings and it seems to work normally again. And then I found an explanation.



Remote Desktop Wallpaper





I started finding that my PC would occasionally lose its wallpaper (desktop background). Finally I realized this happened whenever I logged into the system remotely. It didn't used to happen with LogMeIn, but now I use RemotePC. I like RemotePC much better and there's more you can do with it, but it kills the wallpaper. I believe this happens with many Remote Desktop programs. I can easily restore it, even remotely, but it is annoying. I finally found how to fix it. Note that I am still using Windows XP, but it may be similar with the newer Windows OS.

On the remote system, the one losing the wallpaper, on your program list, go to Accessories, and find Remote Desktop Connection. On mine, it is the bottom of the list. Click on it and when the program starts, click on the Options button. Then click on the Experience tab. At the top of a list of items under "Allow the following" is Desktop background. It is probably unchecked. Check it. Then click on the General tab. Under Connection settings, click on the Save button. Then you can click the 'X' on top right corner to close the program. When you access this PC remotely the wallpaper should no longer disappear.

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